Right to withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (K&K Handelsgesellschaft mbH Gewerbepark Hardtwald 14, D-68723 Oftersheim, Germany Fax: +49 (0) 6202/85 932 29, Tel. +49 (0) 6202/85 932 0, info@kuk-handelsgesellschaft.de) with a clear declaration (e.g. a letter sent by post, a fax or an email) stating your decision to withdraw from this contract. You may use the attached withdrawal form for this purpose. However this is not a requirement.

In order to comply with the cancellation period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: If you withdraw from this contract, we must refund to you without delay, and no later than fourteen days from the day on which the notification of your cancellation of this contract is received by us, all payments that we have received from you, including delivery charges (except for the additional costs that result from you choosing a delivery method other than the cheapest standard delivery we offer). For this repayment we will use the same means of payment that you used for the original transaction, unless otherwise agreed with you; on no account will you be charged any fees for this repayment. We may refuse to repay you until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or surrender the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline shall be deemed to have been met if you dispatch the goods back to us within 14 days.

You shall bear the immediate costs of returning the goods.

You will only have to pay for possible diminished value of the goods if this has been caused by handling other than is necessary for checking the characteristics, properties and functioning of the goods.

Last updated: August 2017

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